FAQ's and Refund Policy
Can I request customized design ?
At this time, we’re unable to accommodate custom designs, but we hope to offer this service in the future. Thank you for your understanding!
Do you have Shoppee/Lazada Account?
Currently, we do not have a Shopee or Lazada account as we are in the process of obtaining the necessary documents required by the BIR. We appreciate your understanding and support as we work towards this in the near future!
What is the minimum order quantity to be qualified for seller discount?
Minimum order quantities vary depending on the selected product. Please message us through our official channels for more details.
How long does it take to receive my order ?
Production times vary but are typically within 3 to 6 weeks.
Do you offer rush shipping options for urgent orders?
Yes, we offer expedited shipping options for time-sensitive orders. Except for Holidays and other peak season.
Do you have ONHAND items?
Yes, we do have some on-hand items. However, please note that most of our items are made to order to ensure the best quality and fit.
What are your payment options?
Payment Options: We accept the following payment methods:- BDO- Security Bank- Seabank- Other Bank (Mastercard, Visa)- GCash / Cash on Delivery (COD) - Please note that COD and GCash are available for purchases made exclusively through our official Facebook page. If you have any further questions about payment, please message us through our official channels.
Refund Policy
At Infinity Jumpsuit Ph, we value your trust and strive to provide high-quality service. However, we understand that there may be instances where refunds are necessary. Please review our refund policy below.
Eligibility for Refunds
Refunds will only be accommodated under the following conditions:
Failure to Fulfill Orders
If we are unable to fulfill your order due to stock unavailability, operational issues, or unforeseen circumstances, you are entitled to a full refund.
Order Cancellation by the Business
If we cancel your order for any reason, a full refund will be issued.
Defective or Incorrect Items Received
If you receive items that are defective or incorrect due to our mistake, we will offer a replacement or refund after verifying the issue.
Non-Refundable Situations
Refunds will not be provided for the following:
Change of mind after the order has been processed or shipped.
Delays caused by shipping couriers or force majeure events (e.g., natural disasters, pandemics).
Orders made with incorrect information provided by the customer (e.g., wrong delivery address or contact details).
Refund Request Process
Submit a Request through our official chanels within 7 days of receiving your order.
Include:
Order Number
Proof of purchase
Reason for the refund request
Supporting documents (e.g., photos of defective or incorrect items).
Processing Time
Once we receive your request, our team will review it and respond within 3-5 business days.
Refund Approval
Approved refunds will be processed via the original payment method (e.g., GCash or bank) within 7-10 business days.
Other Important Policies
Partial Refunds:
If part of an order is unavailable or defective, a partial refund will be issued for the affected items only.
Return Shipping Costs:
If a return is required, we will cover return shipping costs for defective or incorrect items.
Cancellation Requests:
Orders can only be canceled if they have not yet been processed. Once processing starts, cancellations are not allowed.
Contact us
For questions or concerns about refunds, please contact us:
FB: Infinity Jumpsuit Ph
Phone: +639-695-977-069
Website: Infinityjumpsuitph/home